The Hemera

• Eligibility:

  • To be eligible for a return or exchange, the item must be unused, in its original condition, and accompanied by proof of purchase.

• Timeframe:

  • You may initiate a return or exchange within 30 days from the date of delivery.

  • After the 30-day period, we are unable to accept returns or exchanges.

• Return Process:

  • To initiate a return or exchange, please contact our customer care team through the provided communication channels.

  • Provide your order details, reason for return or exchange, and any supporting information or images, if applicable.

  • Our team will guide you through the return process and provide instructions for packaging and shipping the item back to you

*see full return policy here

• Order Processing Time: We aim to process orders within 2 - 3  business days after payment verification, excluding peak seasons and promotional periods.

• Shipping Methods and Providers: We offer various shipping options through Canada Post. Shipping costs will be displayed during checkout.

• Estimated Delivery Time: Domestic orders typically arrive within 7 - 10 business days.

*see full shipping policy here

 To keep your chakra bracelets in optimal condition, follow these care instructions:

1. Handle with Care: Treat your chakra bracelets gently to avoid unnecessary strain or damage. Avoid pulling or tugging forcefully on the beads, as they may become loose or break.
2. Avoid Water Exposure: Chakra bracelets are typically made with natural gemstones, crystals, and delicate cords. It's best to remove them before bathing, swimming, or engaging in activities that involve water, as prolonged exposure to water can damage the materials and affect their energetic properties.
3. Store Properly: When not wearing your chakra bracelets, store them in a safe and dry place. Keep them away from direct sunlight, extreme temperatures, and humidity, as these can potentially affect the color, texture, and energy of the gemstones.
4. Cleanse and Recharge: Since chakra bracelets are believed to absorb and release energy, it's beneficial to periodically cleanse and recharge them. You can do this by gently passing them through the smoke of cleansing herbs, such as sage or palo santo, or by placing them on a selenite charging plate or in direct moonlight overnight.
5. Avoid Chemicals and Perfumes: Keep your chakra bracelets away from harsh chemicals, lotions, and perfumes, as these substances can potentially damage or discolor the gemstones and cords. Apply any beauty or personal care products before wearing your bracelets to avoid contact.

By following these care instructions, you can maintain the beauty and energetic integrity of your chakra bracelets, allowing them to continue supporting your well-being and balance.