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Shipping & Returns

Shipping Policy

  1. Order Processing Time: We aim to process orders within 2 - 3  business days after payment verification, excluding peak seasons and promotional periods.

  2. Shipping Methods and Providers: We offer various shipping options through Canada Post. Shipping costs will be displayed during checkout.

  3. Estimated Delivery Time: Domestic orders typically arrive within 7 - 10 business days. International orders may take 20 - 30 business days. Please note that actual delivery times may vary.

  4. Tracking Information: If you choose Expedited Shipping or above you will get an email with a tracking number once your order is shipped. Use this number to monitor your shipment on the respective shipping provider's website.

  5. Customs and Duties: International orders may be subject to customs fees, taxes, or duties. Customers are responsible for any additional charges imposed by the destination country.

  6. Order Updates and Notifications: Stay informed about your order's status through email notifications. Updates include order confirmation, shipment tracking, and important information.

  7. Address Accuracy: Please provide an accurate and complete shipping address to avoid delays or mis-deliveries. We cannot be held responsible for orders shipped to incorrectly provided addresses.

We strive for a smooth and efficient shipping experience. For further assistance, contact our customer care team through the provided channels.

Return & Exchange Policy

Thank you for choosing Lunar Phazes! We want you to be completely satisfied with your purchase. Please review our return and exchange policy to understand the guidelines and procedures:

  1. Eligibility:

    • To be eligible for a return or exchange, the item must be unused, in its original condition, and accompanied by proof of purchase.

  2. Timeframe:

    • You may initiate a return or exchange within 30 days from the date of delivery.

    • After the 30-day period, we are unable to accept returns or exchanges.

  3. Return Process:

    • To initiate a return or exchange, please contact our customer care team through the provided communication channels.

    • Provide your order details, reason for return or exchange, and any supporting information or images, if applicable.

    • Our team will guide you through the return process and provide instructions for packaging and shipping the item back to us.

  4. Return Shipping:

    • Customers are responsible for the return shipping costs unless the item received was damaged, defective, or incorrect.

    • We recommend using a trackable shipping method to ensure the safe return of the item.

  5. Refunds and Exchanges:

    • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund or exchange.

    • If approved, refunds will be processed back to the original payment method within 2 - 3 business days.

    • Exchanges will be processed promptly, and the replacement item will be shipped according to our standard shipping times.

  6. Non-Refundable Items:

    • Certain items, such as gift cards are non-refundable and cannot be exchanged unless otherwise specified by applicable laws.

  7. Damaged or Defective Items:

    • If you receive a damaged, defective, or incorrect item, please contact our customer care team immediately. We will arrange a replacement or provide further instructions based on the situation.

We value your satisfaction and aim to make the return or exchange process as convenient as possible. If you have any questions or need assistance, please reach out to our customer care team through the provided channels.

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