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Store Policy

Customer Care

  1. Communication Channels:

  2. Responsiveness:

    • We aim to respond within 24 hours (business days).

    • Operating hours: Monday to Friday, 9:00 AM to 6:00 PM (local time), excluding holidays.

  3. Professionalism and Empathy:

    • We communicate respectfully and professionally.

    • We understand your concerns and will work to resolve them promptly.

  4. Product Information and Support:

    • Accurate product details, descriptions, and availability.

    • Assistance with product inquiries and usage.

  5. Order Management and Tracking:

    • Support for orders, tracking, modifications, cancellations, and returns.

    • Regular updates on order status and delivery information.

  6. Issue Resolution:

    • Prompt handling and resolution of concerns or complaints.

    • Escalation process for complex issues.

  7. Feedback and Suggestions:

    • Welcome your feedback to improve our products and services.

    • Regular review of feedback and implementation of improvements.

  8. Privacy and Security:

    • Confidentiality and protection of personal information.

    • Compliance with data protection regulations.

  9. Continuous Improvement:

    • Ongoing training for customer care team.

    • Periodic policy updates to meet customer needs.

We value your satisfaction and are committed to addressing your inquiries, concerns, and feedback promptly. Contact us through our communication channels for assistance.

Privacy & Safety

At Lunar Phazes, we prioritize the privacy and safety of our customers. We are committed to safeguarding your personal information and maintaining a secure online environment. Our Privacy and Safety Policy outlines the measures we take to protect your data and ensure a safe experience:

  1. Personal Information Protection:

    • We collect and store your personal information securely, using industry-standard encryption and data protection practices.

    • Your information is used solely for order processing, delivery, and communication purposes. We do not share it with third parties without your consent, except where required by law.

  2. Secure Online Transactions:

    • We employ secure payment gateways to protect your financial information during online transactions.

    • Our website utilizes encryption protocols (SSL) to ensure the confidentiality and integrity of data exchanged between your browser and our servers.

  3. Safety of User Accounts:

    • Your account is protected by a password of your choice. We encourage you to choose a strong password and keep it confidential.

    • We recommend enabling two-factor authentication for an additional layer of security.

  4. Protection of Minors:

    • We do not knowingly collect personal information from individuals under the age of 18. If we become aware of such information, we will promptly delete it from our records.

  5. Cookies and Tracking Technologies:

    • We use cookies and similar technologies to enhance your browsing experience and collect non-personal information for analytical purposes. You have the option to manage cookie preferences through your browser settings.

  6. External Links:

    • Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their respective privacy policies.

We continuously review and update our privacy and safety measures to align with industry standards and regulations. By using our website, you consent to the terms outlined in this policy. For any concerns or questions, please contact us using the provided communication channels

Etsy Inquiries

Additionally, apart from our official website, you can also find our products available on Etsy. We understand that customers have different preferences when it comes to shopping platforms, and we want to provide you with options. You can explore our unique and handcrafted items on our Etsy store, where you'll find the same quality and attention to detail that Lunar Phazes is known for. Whether you choose to shop directly on our website or through Etsy, we strive to deliver exceptional customer care and ensure your satisfaction with every purchase.

Payment Methods

Payment Methods

- Credit / Debit Cards
- Apple Pay

- Offline Payments (At In Person Events Only)

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